Welcome to Customer support

When your pet needs emergency care, questions can come up before, during or after their visit. Find clear information about our clinics, payments and insurance, aftercare and pet bereavement - or contact our support team if you need further help.

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Find your nearest emergency vet

For the right care, right when it matters, find your nearest Vets Now clinic. Our dedicated emergency teams are ready across more than 60 locations in the UK.

Find your nearest vet

General Enquiries

Find answers to common questions about our clinics, opening hours, triage and what to expect when your pet needs care.

Payments and Insurance

Find clear information about treatment costs, payment options, insurance claims and getting an update on an existing claim.

Pet Bereavement

Find compassionate guidance on saying goodbye to your pet, the choices available afterwards and where to find further support.

Aftercare

Find practical advice on caring for your pet at home following emergency treatment, surgery or a procedure.

Need to get in touch?

Our online chat agents are available to answer your questions.

Alternatively, call 01383 223 902 or click 'Contact us' to submit a query or complaint. Our team is available 8am to 5pm.

Contact us

Find the advice you need

Search our pet care articles for guidance on symptoms, conditions, treatment, recovery and everyday health.

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